The following privacy notice provides an overview regarding the collection and processing of user data. The full information can be found in the Privacy Statement.
What data do we collect from our users?
Access data: when calling up and using these web pages
- Information about the browser type and version used
- The user's operating system
- The user's IP address
- The date and time of access
- Websites from which the user's system has reached our web pages
- Internal web pages called up by the user's system via our web pages
The server log data is retained for 7 days.
Form data: Based on registration to our Forum
- E-mail address
Analysis data: In addition, we collect additional data
How do we collect data from our users?
The access and analysis data are automatically logged during access to our web pages. The form data are collected when you sign up for the Forum.
What do we use the data from our users for?
We use the access and analysis data in providing our products and services and in optimising and protecting our web pages.
What rights do our users have?
Users have the standardised right to information about the personal data being stored about them.
Users have the right to erasure of their data if these are no longer permitted to be stored.
Users have a right to rectification of their personal data if we have stored these about users incorrectly.
Users have the right to object and can contact us in this regard (email@example.com).
Our privacy statement
Camunda Services GmbH (hereinafter also referred to as “Camunda” or “we”) is a provider of services and software in the field of workflow automation. Under the address zeebe.io, Camunda operates a site which hosts the project zeebe.io (hereinafter referred to as "web pages").
Via this privacy statement, we wish to explain users which data is required when using the zeebe web page and the product zeebe, and how we will proceed to use this data if the user browses the web pages.
We take the protection of the personal data of our users very seriously, and we comply with the applicable provisions under data protection law, especially the General Data Protection Regulation (GDPR) applicable across the EU and the California Consumer Privacy Act (CCPA), which governs any and all data collection and usage of California residents, including but not limited to, offline and online. We collect, process and use the personal data of our users only if this is essential to respond to their inquiries or to deliver our product and services and insofar as the law permits data processing. If you have any questions or comments about this Privacy Statement, please contact us via firstname.lastname@example.org.
I. Name and address of the controller and of its data protection officer
Controller within the meaning of the GDPR, of other data protection laws applicable in the Member States of the European Union and of other provisions having the character of data protection legislation is:
Camunda Services GmbH
Zossener Strasse 55-58
The Data Protection Officer for Camunda is:Julian Höppner
JBB Data Consult GmbH
1. Web pages and log files
Personal data: Every time our web page is called up, our system automatically records data and information from the computer system of the computer making contact.
The following data may be collected for this (access data):
- Information about the browser type and version used
- The user's operating system
- The user's IP address
- The date and time of access
- Websites from which the user's system has reached our web page
- Internal web pages called up by the user's system via our web page
The data are similarly stored in the log files for our system. No storage takes place for this data together with other personal data of the user.
Purpose and legal basis: The temporary storage of the IP address by the system is necessary in order to make it possible to deliver the web pages to the user's computer. For this, the user's IP address needs to remain stored for the duration of the session. Storage takes place in log files, in order to guarantee the functionality of the web pages. In addition, the data help us to optimise the web pages and to ensure the security of our IT systems. These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR. No evaluation of data for marketing purposes takes place in this connection.
Duration of storage and data erasure: The data are erased as soon as they are no longer necessary for achievement of the purpose for which they were collected. In the situation of recording data for provision of the web pages, this is the case if the respective session has ended. In the situation of storing the data in log files, this is the case after seven days at the latest.
Opportunity to object and for removal: The recording of data for provision of the web pages and storage of the data in log files is fundamentally necessary for operation of the web pages. There is consequently no opportunity for the user to object.
2. Website analysis services (Third-Party cookies)
On the web pages Camunda is using Third-Party cookies from Google Analytics, HubSpot and Clearbit. “Cookies” are text files that are stored on the user’s computer and enable analysis of the use of the web pages by the user.
Used Cookies: The Cookies we use may be either "persistent" cookies or "transient” cookies: a persistent cookie will be automatically deleted after a specified period of time, which may vary depending on the cookie. The user can delete the cookie in the security settings of his browser at any time however. A transient cookie will expire once the user is closing his browser. These include in particular session cookies which are used when the user visits the web page. These store a so-called session ID, with which various requests from the user´s browser can be assigned to a common session. This will allow the user´s computer to be recognized when he returns to our web page. The types of cookies we are using on our web pages are listed under the respective section of the Third-Party provider.
Opt-Out: The user can prevent the third-party cookies mentioned in the respective section from being stored in the future by placing an opt-out request. The user must click on the “Opt-out from all tracking” button at the following link: https://camunda.com/opt-out/. His opt-out request will set an opt-out cookie in his browser. This serves solely to assign his opt-out request and prevents Camunda from storing cookies on the user´s computer in the future. In addition, the user can always configure his browser setting according to his wishes and decline acceptance of either third-party cookies or all cookies. This way he also has the option to delete previously stored cookies. The user should be aware that in these cases he may not be able to use all features of this web page.
a. Google Analytics
The web pages use Google Analytics, a web analysis service of Google Inc. (“Google”).
Personal data: Information generated by the cookie regarding use of these web pages is generally transferred to a Google server in the USA and stored there. As IP anonymisation is enabled on our web pages, the user’s IP address is, however, previously abbreviated by Google within the Member States of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional instances is the full IP address transmitted to a Google server in the USA and abbreviated there. Google Analytics processes the data on behalf of Camunda. Google Analytics is certified under the US Privacy Shield. A data processing agreement with Google Analytics is in place that conforms to the requirements of the GDPR.
Purpose and legal basis: Google will use this information on behalf of Camunda to evaluate use of the web page by the user, to put together reports on web page activities and to provide additional services connected with use of the web pages and use of the internet for the web page operator. The IP address transmitted as part of Google Analytics by the user’s browser is not put together with other Google data. Google Analytics is used to increase the effectiveness of our web pages and requires the passing-on of data about users to us. Generally, the user’s consent is not obtained for this. However, use of these services is justified via Art. 6 (1) (f) GDPR, because Camunda simplifies and accelerates the handling of the visits by its users to the web pages through the use of Google Analytics.
Duration of storage, data erasure, opportunity to object and for removal: The user is able to prevent storage of cookies via a corresponding setting on their browser software; however, we advise that in that case the user may not be able to use all functions of these web pages to the full extent. In addition, the user can prevent the recording of the data generated by the cookie and relating to their use of the web pages (including their IP address) being sent to Google and the processing of this data by Google by downloading and installing the browser plug-in available from the following link:http://tools.google.com/dlpage/gaoptout.
Overview on the specific cookies from Google Analytics used by Camunda
|_gat||Google Analytics||1 minute||Persistent||This cookie is used to throttle request rate.|
|_ga||Google Analytics||2 years||Persistent||This cookie is used Used to distinguish users.|
|_gid||Google Analytics||1 day||Persistent||This cookie is used Used to distinguish users.|
|_gaexp||Google Analytics||Depends on the length of the experiment but typically 90 days.||Persistent||Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.|
The storage of cookies and the exchange of data with Google Analytics can also be prevented by enrolling in the opt-out option provided above.
For our marketing activities (plan, execute and measure integrated marketing campaigns) we are using HubSpot. HubSpot is one of the leading marketing automation platforms worldwide and allows us to analyze the behavior of our prospects and customers and automate and streamline a multitude of marketing operations.
Personal data: Information generated by the cookie regarding use of these web pages may be transmitted to a HubSpot server outside the EU and stored there. Personal data will only be collected and enriched if the user completes a form on this web page. In this case, in addition to the data the user enters himself, his IP address will also be saved. HubSpot processes the data on behalf of Camunda. HubSpot is certified under the US Privacy Shield. A data processing agreement with HubSpot is in place that conforms to the requirements of the GDPR.
Duration of storage, data erasure, opportunity to object and for removal: The user is able to prevent storage of cookies via a corresponding setting on their browser software. Further information on data collection, evaluation and processing of the user’s data by HubSpot and on their rights in relation to this can be obtained from HubSpot´s cookies policy, which is available from https://legal.hubspot.com/cookie-policy.
Overview on the specific cookies from HubSpot used by Camunda
|_hssc||Hubspot||30 min||Persistent||This cookie is used to keep track of sessions, number of page views and timestamp.|
|_hssrc||Hubspot||Session duration||Transient||This cookie is set whenever a new session is started. This serves to determine if the user has started a new session.|
|_hstc||Hubspot||2 years||Persistent||This is the main HubSpot cookie. It contains information about the user (identified by an unique identifier). It stores domains, timestamps and numbers of sessions.|
|hubspotutk||Hubspot||10 years||Persistent||This cookie contains a user unique identifier, its value gets checked on form submission to avoid duplication of contacts.|
The storage of cookies and the exchange of data with Hubspot can also be prevented by enrolling in the opt-out option provided above.
For our marketing activities we also use Clearbit, a data provider, in conjunction with HubSpot to enrich our opt-in database and customize our marketing campaigns via APIs.
Personal data: Information the B2B user is providing via a form will be send via HubSpot to Clearbit though an API call, thus helping us to enrich the user´s data with business information. Clearbit processes the data on behalf of Camunda. Clearbit is certified under the US Privacy Shield. A data processing agreement with Clearbit is in place that conforms to the requirements of the GDPR.
Purpose and legal basis: The APIs used by Clearbit enable us to “enrich” or supplement information based on the user’s unique business email, which the user has entered in one of our online forms. Via the prospector functionality we can build a list of specific and relevant contact persons (within the companies that we have targeted for marketing campaigns), which we intend to contact later on via direct marketing mails. Before implementing the cookies on our web page, we have balanced our interest of using Clearbit against the interest of our B2B-users not being exposed to cookies. As Clearbit is a data enrichment and prospecting platform used widely by thousands of companies online, we assume that the average B2B-user is aware of the usage of such a marketing tool. We provide the option to enable opt-out, which we have included in every email that Camunda sends to the user. No sensitive data (only B2B-user personal data) nor data of minors (they are not the target of our webpages/ products) will be processed. The legal basis for processing the data via the use of APIs is hence the legitimate interest pursuant to Art. 6 (1) (f) GDPR.
Duration of storage, data erasure, opportunity to object and for removal: Further information on data collection, evaluation and processing of the user’s data by Clearbit and on their rights in relation to this can be obtained from Clearbit´s privacy statement, which is available to download from: https://clearbit.com/privacy
On our web page, the user has the opportunity to exchange information with other interested users about questions relating to the project zeebe.io and orchestration of workers and microservices using visual workflows.
Personal data: Where a user registers for the forum, we record their e-mail address, their user name, Name and Password. If a user posts to a forum, the user name they have chosen is displayed and is therefore viewable by the public. The contribution they have submitted can also be downloaded by any interested party, together with the time of posting. However, the e-mail address is not published.
The web page allows the users to register via a Third-Party account. Currently we are offering this service for GitHub and Google. This service may be reduced or extended in the future. This allows for usage of certain data stored by Google or GitHub in relation to the user´s account there to log into the Forum. We may then ask the user to complete the necessary sign-in information as applicable and described above. In addition to certain basic profile information (e.g. user name) we also receive the email address the user is using for his Google or GitHub account as we need this address to initiate and, subsequently, administrate the user account in the Forum.
Purpose and legal basis: The purpose of the data processing is to provide a platform enabling users to exchange information with one another and with Camunda about our zeebe.io project. Registration of the data is necessary for the provision of content or services. The legal basis for storage of the data is accordingly Art. 6 (1) (f) GDPR.
Duration of storage, data erasure, opportunity to object and for removal: The data are automatically erased as soon as they are no longer necessary for achievement of the purpose for which they were collected. In the event of recording data for registering on the forum, this is the case if the user deletes their account. Old posts are not deleted, however. Registered persons also have the opportunity at any time to delete or have the stored data amended. The data subject can obtain information at any time about the personal data stored about them. For this purpose, the user can write an e-mail to email@example.com.
We also offer the user the opportunity to keep up to date about Zeebe.io and upcoming developments in the field of microservice orchestration via our newsletters.
Personal data: If the user subscribes to our Zeebe´s newsletter, we require only the user's e-mail address, which we will store for as long as the user wishes to obtain the newsletter. The data in the respective input mask are stored in Zeebe´s internal database and transmitted to MailChimp (https://mailchimp.com/) and HubSpot (https://www.hubspot.de/). These companies processe the data on behalf of Camunda. MailChimp and HubSpot are certified under the US Privacy Shield. A data processing agreement with MailChimp and HubSpot is in place that conforms to the requirements of the GDPR.
Purpose and legal basis: Collecting the user's e-mail address is used for sending the newsletter. In addition, we use the data to further optimise our newsletter for our users, by operating newsletter tracking via MailChimp / HubSpot (specifically "open rate" and "click rate" tracking). The user´s consent to receiving the newsletter is obtained via a double-opt-in process. The legal basis for processing the data after the user registers for the newsletter is hence Art. 6 (1) (a) GDPR. Newsletter tracking is similarly justified pursuant to Art. 6 (1) (f) GDPR.
The data we collect when registering for the newsletter is further used to inform the user via email about product updates and upcoming events. This is our legitimate interest, which we can only pursue by sending emails and running product specific marketing-campaigns. We assume that the user has a continuing interest in Zeebe-specific products and services (6 (1) (f) GDPR).
Duration of storage, data erasure, opportunity to object and for removal: The data are used solely for dispatch of the newsletter and for other marketing-campaigns, where we inform the user about product-updates and upcoming events. The data subject can cancel the newsletter subscription and the receipt of further email-communication at any time. Similarly, consent to storage of personal data can be withdrawn at any time. There is a corresponding link for this purpose in every newsletter. And the user can, of course, send an e-mail at any time for rectification or erasure of their data to firstname.lastname@example.org. Further information on data collection, evaluation and processing of the user's data by MailChimp and HubSpot and on their rights in relation to this can be obtained from MailChimp’s or HubSpot´s privacy statement, which is available to download from https://mailchimp.com/legal/privacy/ or https://legal.hubspot.com/privacy-policy.
III. Rights of users (data subjects)
If the user's personal data are processed, this person is a data subject in the sense of the GDPR. The data subject/user is entitled to the following rights vis-à-vis Camunda:
1. Right of access
The user can demand confirmation from Camunda regarding whether personal data concerning them are being processed by us.
Where such processing takes place, the user can demand details from Camunda concerning the following information:
- the purposes for which the personal data are being processed;
- the categories of personal data being processed;
- the recipients or the categories of recipients to whom the personal data concerning the user were disclosed or are being disclosed;
- the planned duration of storage of the personal data concerning the user or, if concrete details of this are not possible, criteria for determining the storage period;
- the existence of a right to rectification or erasure of the personal data concerning the user, of a right to restriction of processing by the controller or of a right of objection to this processing;
- the existence of a right of complaint to a supervisory authority;
- all available information about the origins of the data, if the personal data were not collected at Camunda;
- confirmation that no automated decision-making, including profiling pursuant to Art. 22 (1) and (4) GDPR takes place at Camunda;
- confirmation that there is no statutory or contractually-specified obligation for Camunda to provide personal data; provision may, however, be necessary for the conclusion of contract (where this is not provided, under certain circumstances no conclusion of contract is possible);
- the user also has the right to request information about whether the personal data concerning them are being sent to a third country or to an international organisation. In connection with this, the user may request to be informed regarding the appropriate safeguards pursuant to Art. 46 GDPR in connection with transfer.
2. Right to rectification
The user has a right to rectification and/or completion by Camunda where the processed personal data concerning them are incorrect or incomplete. Camunda will make the rectification without undue delay.
3. Right to restriction of processing
Under the following conditions, the user can request restriction of processing of the personal data concerning them:
- if the user contests the accuracy of the personal data concerning them, for a period that enables Camunda to verify the accuracy of the personal data;
- if the processing is unlawful and the user opposes the erasure of the personal data and instead requests the restriction of use of the personal data;
- if Camunda no longer needs the personal data for the purposes of the processing, but the user requires this for the establishment, exercise or defence of legal claims; or
- if the user has lodged an objection to the processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds for Camunda override those of the user.
If the processing of the personal data concerning the user was restricted, this data will, with the exception of storage, only be processed with their consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
Where the restriction of processing was established in accordance with the above provisions, the user will be informed by Camunda before the restriction is lifted.
4. Right to erasure
a. Duty of erasure
The user may demand that Camunda erase the personal data concerning them without undue delay, and Camunda will have the obligation to erase these data without undue delay where one of the following grounds applies:
- the personal data concerning the user are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
- the user withdraws their consent on which the processing is based according to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and where there is no other legal ground for the processing.
- the user objects to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the user objects to the processing pursuant to Art. 21 (2) GDPR.
- the personal data concerning the user have been unlawfully processed.
- the personal data concerning the user have to be erased for compliance with a legal obligation in Union or Member State law to which Camunda is subject.
- the personal data concerning the user were collected in relation to the offer of information society services pursuant to Art. 8 (1) GDPR.
b. Information to third parties
Where Camunda has made the personal data concerning the user public and where Camunda is obliged pursuant to Art. 17 (1) GDPR to erase the data, Camunda, taking account of the available technology and the cost of implementation, will take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the user has requested from Camunda the erasure of all links to those personal data or of copies or replications of those personal data.
The right to erasure does not exist to the extent that processing is necessary
- for exercising the right to freedom of expression and information;
- for compliance with a legal obligation which requires processing by Union or Member State law to which Camunda is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in Camunda;
- for reasons of public interest in the area of public health in accordance with Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
- for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 (1) GDPR, insofar as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
- for the establishment, exercise or defence of legal claims.
4. Right to be informed
Where the user has asserted the right to rectification, erasure or restriction of processing by Camunda, Camunda will be obliged to notify all recipients to whom the personal data concerning the user were disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or is associated with disproportionate expense.
The user has the right Camunda to be informed by Camunda about these recipients.
5. Right to data portability
The user has the right to receive the personal data concerning them, which they have provided to Camunda, in a structured, commonly used and machine-readable format. The user further has the right to transfer those data to another controller without hindrance from Camunda, to whom the personal data have been provided, where
- the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR and
- the processing is carried out by automated means.
In exercising this right, the user further has the right to have the personal data concerning them transferred directly by Camunda to another controller, where technically feasible. This will not adversely affect the freedoms and rights of other persons.
The right to data portability does not apply for the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Camunda.
6. Right to object
The user has the right to object, on grounds relating to their particular situation, at any time to the processing of personal data concerning them which is based on Art. 6 (1) (e) or (f) GDPR.
Camunda will cease to process the personal data concerning the user, unless the user can demonstrate compelling legal grounds for the processing which override the interests, rights and freedoms of Camunda, or where processing serves the establishment, exercise or defence of legal claims.
Where personal data concerning the user are processed for direct marketing purposes, the user has the right to object at any time to processing of personal data concerning them for the purposes of such marketing.
Where the user objects to processing for direct marketing purposes, the personal data concerning them will cease to be processed for such purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the user may exercise their right to object by automated means using technical specifications.
7. Right to revocation of the declaration of consent under the privacy law
The user has the right to withdraw their declaration of consent under the privacy law at any time. The revoking of consent does not affect the lawfulness of the processing that has taken place by reason of the consent up to the time of withdrawal.
8. Automated individual decision-making including profiling
Not applicable; no automated decision-making or other profiling measures take place at Camunda.
9. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, the user has the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their workplace or the place of the alleged infringement, if the user considers that the processing of the personal data concerning them infringes the GDPR.
The supervisory authority with which the complaint has been lodged will inform the complainant on the progress and the outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.
IV. Camunda’s California Specific Privacy Notice
V. Change log
July 2020: This privacy statement has been updated to add a section on the California Consumer Privacy Act (CCPA).
July 2018: This privacy statement has been updated to describe the usage of Cookies and to reflect the implementation of our new marketing tools HubSpot and Clearbit.
July 2018: This privacy statement has been updated to reflect the new address of our Data Protection Officer
May 2018: This privacy statement has been completely revised to conform to the requirements set out in the GDPR and was first published in this form on the 25th of May 2018.